Your best marketing channel isn't Facebook — it's the 200+ customers you've already coated for who never hear from you again. WarrantyKeeper turns every completed job into a long-term relationship engine: tracks warranty terms per coating system, sends 6-month + 1-year check-ins with coating-specific care tips, asks for referrals + Google reviews at the right moment, and flags expiring warranties for renewal upsell. ## What's included - **Per-job warranty record** — coating system (15-year polyurea, 10-year flake, 5-7 year metallic, custom), install date, contact, full terms; never forget who's covered for what - **6-month + 1-year check-ins** — personalized SMS / email with coating-specific care tips (dust mop frequency, no tire-dressing on polyurea, no dragging heavy equipment); warranty reminder; soft referral / review request at the 1-year mark - **Review request automation** — Google Business Profile link at the 1-year check-in (peak satisfaction window); response templates for owner replies to positive + negative reviews - **Warranty claim tracking** — log claim → resolution path; builds data over time on which coatings / substrates generate claims so you can adjust your process - **Expiration ladder** — flags jobs 60 days from warranty expiry for renewal coatings, topcoat refreshes, or expansion projects (they did the garage, offer the basement) - **Referral program with tracking** — referred lead form linked to originating customer; reward workflow; tracks 3x close rate of cold leads ## Limitations - **Not an SMS sender** — generates copy; sending via Twilio / GoHighLevel / your existing rail - **Not a CRM** — pairs with Jobber / ServiceTitan / GoHighLevel; tracks the post-sale relationship layer specifically - **Not legal counsel** — warranty terms are starter language; complex disputes need attorney - **Not a payment processor** — referral reward tracking only; payment via your existing rail - **Single-business scope** — multi-location operators run per-location sessions ## Best fit Surface coating + decorative flooring contractors with 50-500 completed jobs leaving 3-5x referral revenue on the table. Especially valuable for contractors 2+ years in — your install database is now large enough that systematic follow-up generates 8-15 referrals/year + 3-6 reactivations. At $15/mo, one referral job/year at $2K-$5K pays for the subscription many times over.
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