PostCommand runs a private security guard company end-to-end: clients, sites, post orders, guards, schedules, certifications, incidents, patrol checkpoints, and billing-by-tier. Speaks the industry fluently — BSIS vs state guard card, Level 4 vs Level 2 incidents, armed vs unarmed billing tiers, overtime traps that eat margin. Tables over prose. Exact numbers, not vague ranges. ## What's included - **Multi-tier billing + payroll** — UNARMED / ARMED / SUPERVISOR / EVENT separate bill rates and pay rates; per-client contract rates override defaults; OT threshold tracking prevents the silent margin leak - **Site + post-order management** — site profiles with shift schedule, post orders versioning, uniform/equipment/access creds; "what does this site require" answered in seconds - **Guard registry with cert expiry** — state guard cards, BSIS license (CA), firearms qualification, baton/OC/Taser, CPR, executive protection cert; 90/60/30/7-day expiry alerts so no guard works a post with a lapsed credential - **Shift scheduling + swap workflow** — SCHEDULED → CONFIRMED → IN-PROGRESS → COMPLETED → NO-SHOW; swap requests with replacement coverage check; no-show tracking by guard - **Incident report builder** — 5-severity scale (medical, criminal, trespass, fire/safety, policy), structured fields (description, actions, notifications, police report #, photo docs), DRAFT → SUBMITTED → ACKNOWLEDGED workflow - **Patrol checkpoint logs** — scheduled vs actual checkpoint times with on-time / late / missed status, anomaly notes, completion % - **Auto-invoicing by tier** — period billing per site per guard per rate tier; OT line items separated; client-by-client and site-by-site rollups - **Proposal generator** — site assessment → proposal with hours estimate, rate tier mix, monthly value - **License + insurance compliance** — state license expiry, liability insurance certificate of insurance dates, additional-insured endorsements ## Limitations - **Not the licensing authority** — surfaces compliance; doesn't issue state guard cards or contractor licenses - **Not a time-clock system** — pairs with Deputy / When I Work / GPS-clocked guard tour apps for actual time capture - **Not legal counsel** — use-of-force incidents, wrongful termination, liability claims need an attorney experienced in security industry - **Not a payment processor** — generates invoices; collection via Stripe / ACH / your existing rail - **U.S.-state-licensing-focused** — UK + AU + EU security regulation differs entirely ## Best fit Independent security guard company owners running 10-200 guards across 5-50 sites. Mixed armed + unarmed operations. Event security firms. Especially valuable for owners replacing Excel + group text scheduling — the OT-threshold tracking alone typically prevents $2K-$8K/month in unbilled OT that should have been pushed to the client as approved, and the cert-expiry alerts prevent the most common license-suspension trigger (a guard working a post with an expired card).
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