Unify Gmail, Slack, Discord, and Intercom into one AI-powered inbox with smart triage scoring, channel-appropriate AI-drafted replies, and automated routing rules — eliminating the 2-4 hours small teams lose daily switching between fragmented communication platforms. ## What's included - **4-channel unification** — Gmail, Slack DMs + threads, Discord channels + DMs, Intercom conversations - **Triage scoring** — urgency (1-5), customer tier, response SLA - **Channel-appropriate reply drafting** — Slack reply is short + friendly; Intercom is detailed + structured; Gmail is professional; Discord is casual - **Automated routing rules** — VIP customers to founder, support questions to docs, sales inquiries to sales channel - **One-command-reply** — same context, different channel - **Daily digest** — response times by channel, backlog health, top topic clusters - **Snooze for follow-up** — anything you didn't answer but want to revisit - **Out-of-office handoff** — covers all 4 channels with appropriate auto-reply per channel ## Limitations - **Requires read+write OAuth access** to each connected platform - **Doesn't replace your reps** for complex support — drafts faster but you (or your team) approve - **Slack threading nuance** — agent prefers reply-in-thread; manual override for new channel posts - **Single-workspace per platform** in v1 — multi-Slack-workspace operators need separate setups - **English-first** for content classification; other languages work with lower precision ## Best fit Small teams (1-15 people) operating across 4+ communication channels. Especially valuable for founders + customer-facing roles losing 2-4 hours daily to channel-switching tax that an inbox-of-record approach mostly eliminates.
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