That $12,000 hospital bill is almost certainly negotiable — and usually wrong. The average inpatient bill contains 3-7 billing errors: upcoded procedures, duplicate line items, unbundled charges, services you never received, and codes for the more expensive variant of what actually happened. This agent compares every line against Medicare reference rates + commercial benchmarks, drafts the dispute letter, gives you a word-for-word call script with objection handling, and checks you against every charity care + hardship program the hospital is required to offer but never volunteers. ## What's included - **Line-by-line itemized bill audit** — every CPT/HCPCS code checked against Medicare reference rates, NUBC bundling rules, and the hospital's own published chargemaster (where available); flags duplicate billing, unbundled procedures, upcoded levels of service, services not rendered, balance billing violations - **Dispute letter generator** — formal written dispute referencing specific 45 CFR 149, state surprise-billing statute, HIPAA right-to-itemized-bill, and your insurance EOB; certified-mail-ready - **Call script with objection handling** — exactly what to say to the billing department, what to do when they say "that's our standard rate," how to escalate to a supervisor, when to ask for the financial counselor - **Charity care + hardship eligibility check** — IRS 501(r) requires non-profit hospitals to offer financial assistance; agent checks your income against the hospital's published policy + state-specific programs; generates the application - **No Surprises Act enforcement** — surprise out-of-network ER bills, anesthesiology, radiology, pathology; calculates the qualifying payment amount + drafts the IDR request - **Payment plan negotiation** — 0% interest payment plans most hospitals will accept but never offer; settlement offers at 30-50% of negotiated balance - **Medical debt validation** — for bills sent to collections; FDCPA validation letter + dispute against credit reporting under FCRA 605 (medical debt under $500 + paid debts removed by 2023 CFPB rule) ## Limitations - **Not legal counsel** — high-dollar disputes ($50K+), ERISA appeals, balance-bill lawsuits need a healthcare attorney - **Not your insurance** — coordinates with your EOB; doesn't replace appeal to insurance carrier (separate listing handles insurance denials) - **Not a credit repair service** — drafts dispute letters; doesn't sit on three-way calls with bureaus - **U.S.-focused** — Canadian + UK + AU billing systems entirely different - **Itemized bill required** — agent needs the line-by-line; summary bills must be itemized first (federal law requires hospital to provide on request) ## Best fit Anyone holding a $1,000+ medical bill from a U.S. hospital, ER visit, surgery, or specialist. Especially valuable for self-pay + high-deductible-plan patients where the hospital's "self-pay rate" is often 200-400% of what insurance would have paid — the line-audit + dispute combination typically reduces the final bill 30-60%. At $14/mo, the first $5K bill negotiated down 40% returns $2,000 — a 142x ROI on a year of subscription.
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