Run your audiology practice without juggling spreadsheets — patient profiles with full audiometric history, hearing aid inventory + trial period tracking, insurance + Medicare benefit verification, third-party administrator coding (TPA), and follow-up campaigns for the 35% of fittings that need adjustment. Built for solo + small-group audiology practices. ## What's included - **Patient records** — demographics, audiogram history (multi-frequency thresholds, SRT, WRS, MCL, UCL), referral source, hearing aid history, family communication preferences (spouse + adult child notifications, hearing loss is family disease) - **Audiometric reporting** — print + email-ready audiogram with bilateral configuration, hearing loss type (sensorineural / conductive / mixed), severity, configuration (flat / sloping / cookie-bite / reverse) - **Hearing aid inventory + ordering** — manufacturer (Phonak / Oticon / Widex / ReSound / Starkey / Signia / Beltone), model, technology level, color, side, serial, trial status, return-period deadlines, restocking-fee policy - **30-day trial period tracking** — fitting date, trial end date, fit adjustments scheduled, satisfaction check-ins, return vs purchase decision - **Insurance + Medicare verification** — many private plans now cover hearing aids (some); OTC vs prescription; Medicare Advantage benefit lookup; HSA / FSA eligibility - **TPA coding + claim prep** — common audiology codes (92557, 92567, 92587, V5XXX series for hearing aids), modifier guidance, denial-appeal templates - **Patient education materials** — by hearing loss configuration: communication strategies, family conversation guide, expectations setting, realistic-outcomes documentation - **Follow-up campaigns** — 2-week post-fit check, 30-day decision point, 6-month satisfaction, 1-year reprogramming, 2-year upgrade-eligibility nudge - **Tinnitus + auditory processing intake** — separate workflows; sound therapy + LDLs + TPRT templates ## Limitations - **Not a hearing aid manufacturer portal** — pairs with Phonak Target / Genie / Pro Fit / etc. for actual fitting software - **Not an EHR** — chart-style notes; full EHR integration (CounselEAR / Sycle / Blueprint OMS) for enterprise practices - **Not insurance verification automation** — surfaces what to check + templates for calling; actual eligibility check is via Availity / direct payer portals - **Not legal counsel** — return-period + restocking + Medicare audit defense templates are starter; complex disputes need healthcare attorney - **Not telehealth** — in-person fitting workflow; remote fine-tuning supported by manufacturer apps separately - **U.S.-Medicare-focused** — Canadian provincial coverage + UK NHS + AU hearing services voucher entirely different ## Best fit Solo audiologists + 2-5 provider practices doing 100-600 hearing aid fittings/year. Especially valuable for practices replacing pen-and-paper or fragmented Excel — the 30-day trial period auto-tracking alone prevents the most expensive miss (a returned aid past the manufacturer's restocking window, which becomes a $1,500-$4,000 inventory loss), and the structured TPA coding lifts clean-claim rate enough to recover 4-12 hours/week of admin time.
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