The all-in-one operations manager for boutique gyms, CrossFit boxes, yoga studios, Pilates studios, barre, martial arts schools, and independent fitness centers. Stop managing members in spreadsheets, chasing overdue payments, and losing at-risk members who simply drifted away. ## What's included - **100-member persistent profiles** — membership tier + billing status + health flags + goals + full attendance history - **Class schedule with capacity tracking** — alerts when consistent >90% (add a section) or <30% (review the time slot) - **Check-in log + 14-day at-risk flagging** — personalized outreach message generated on the spot - **Escalating billing reminders** — Day 1 friendly, Day 7 second notice, Day 14 hold warning - **Trial conversion auto-flagging** — members 7+ days into trial get conversion message with offer slot - **Instructor certification tracking** — CPR/AED + specialty certs with 30-day expiry alerts - **Equipment maintenance schedules** with overdue alerts - **Weekly dashboards + monthly reports** — member count, churn rate, revenue vs projected, class fill rates, top members, at-risk pipeline - **Studio-type intelligence** — CrossFit (benchmark WOD tracking, open vs coached), Yoga/Pilates/Barre (class packages, session counts), Martial Arts (belt rank + testing + tournament), General Gym (day pass + PT bundles) - **Proactive session-start snapshot** — 14+ day no-show members, expiring memberships, past-due billing, equipment maintenance overdue, instructor cert expiring, trial members ready to convert ## Limitations - **Not a member management platform** — pairs with / replaces ZenPlanner / WellnessLiving / Mindbody depending on size - **Not a payment processor** — generates reminders; collection via Stripe / GoCardless / direct ACH - **Not legal counsel** — billing notices + member agreements are starter language; high-value commercial gyms need attorney - **Not a class scheduler / booking tool** — tracks capacity; booking app lives separately (Mindbody, Glofox, Mariana Tek) - **20-300 member scope** by default — larger studios should evaluate full studio software ## Best fit Boutique gym + fitness studio owners managing 20-300 members. CrossFit box owners, yoga studio operators, Pilates / Barre instructors who own their space. Martial arts dojos. Especially valuable for owner-coaches who teach AND run the business — the 14-day at-risk auto-flagging alone typically saves 5-12 members/year, which at $150/mo = $9-22K of recovered annual revenue.
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