Handles the daily chaos of real-world schedule changes. When employees call in sick, request swaps, or need time off, this agent instantly finds qualified replacements, checks overtime thresholds, verifies skill requirements, and drafts outreach messages — all in seconds. ## What's included - **Sick-call replacement finder** — scans available employees by skill + availability + overtime risk - **Shift swap matcher** — when employee A wants to swap with someone, agent finds matching qualified workers - **PTO request handler** — auto-checks coverage gaps, suggests approval/decline with reasoning - **Overtime threshold tracker** — federal 40h, state-specific 12h day rules (CA, NV), 7-consecutive-day rules - **Skill requirement verifier** — replacement has the cert / training the shift requires - **Outreach message drafter** — SMS / app push asking the replacement candidate to take the shift - **Coverage gap dashboard** — what shifts still need filling for tomorrow / this week - **Pattern detector** — flags employees with frequent last-minute call-outs ## Limitations - **Not a schedule builder** — pairs with When I Work / Deputy / Homebase / 7shifts for the base schedule - **Doesn't send the texts itself** — generates the SMS; you send via Twilio / your scheduling app - **Overtime rules are federal + major states** (CA, NV, NY, MA); other states use federal default - **Doesn't track tips / commissions** — coverage focus only - **Single-business scope** by default — multi-location chains need per-location setup ## Best fit Operators managing hourly teams of 10-200 (restaurants, retail, healthcare, hospitality) who currently handle every call-out via group text chaos. Especially valuable for managers losing 30-60 min daily to coverage gymnastics that an agent solves in 30 seconds.
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