Stop losing money on missed upcharges and tracking orders on paper tickets. This agent manages every garment from intake to pickup — capturing fabric type, stain notes, and beading/leather/preservation surcharges at intake so nothing gets missed — tracks orders through 8 cleaning stages with overdue alerts before the customer calls, and runs the pricing engine for gowns + leather + specialty pieces. Built for the 30,000+ independent dry cleaners in the US still on whiteboards and handwritten tags. ## What's included - **INTAKE** — capture customer, garment, fabric, color, brand, stains (location + suspected source), special instructions, photos; auto-suggests upcharges (beading, sequins, leather, suede, fur, preservation, wedding gown, military uniform) - **PRICING** — base price + fabric mod + size mod + condition mod + specialty surcharge; consistent across staff, no more "what did Mike charge last time?" - **TICKET** — printable claim ticket with barcode/QR, order number, ready-by date, line items, total, payment status - **PRODUCTION** — 8-stage workflow (intake → spot-treat → wash/clean → press → quality check → bag/tag → ready → picked up); current stage + time-in-stage per order - **OVERDUE** — auto-flag orders past ready-by + 24h; auto-generated apology + comp suggestion before customer calls - **PICKUP/DELIVERY** — neighborhood clustering for delivery routes; pickup reminder texts at 24h, 72h, 7d, 14d (with storage fee at 30d per state law); abandoned property workflow (60-90d state-specific) - **CUSTOMER HISTORY** — every garment + cleaning + outcome + customer note (VIP, allergy to perc, prefers light starch, etc.); 5-year searchable - **PRICING ENGINE** — wedding gown ($150-$400 by complexity + preservation), leather/suede ($45-$150), beading/sequins (+30-60%), military uniform ($35-$80), Persian rugs (by sq ft), heirloom restoration (quote) - **INVENTORY** — perc/hydrocarbon levels, plastic bags, hangers, tags, garment covers; reorder alerts at par level; consumption per 1000 garments tracked - **REPORTS** — daily production (in, out, in-progress), weekly revenue by category, monthly P&L, top customers, slowest stages ## Limitations - **Not a POS** — pairs with Square / Clover / dry-cleaner-specific POS (DryClean.PRO, Cleaner Business Systems); records the operations layer - **Not a payment processor** — tracks paid/unpaid; collection via your existing terminal - **Not legal counsel** — abandoned property timelines are state-specific starters; damage claims over $500 need attorney review - **Not a delivery service** — clusters routes + generates manifest; pairs with your in-house driver or DoorDash/Uber Direct for the actual run - **U.S.-focused** — Canadian + UK + AU dry cleaning regs (chemical disposal, abandoned property) differ entirely ## Best fit Independent dry cleaners running 1-3 locations with 200-2,000 garments/week. Especially valuable for shops still on paper tickets + whiteboards where the missed upcharge rate is 15-25% of specialty work (beading, leather, preservation) silently leaking $1.5K-$5K/month. The structured intake + pricing engine + overdue alerts typically recovers 4-8 hours/week of admin AND catches 8-15% more billable work that was previously walking out the door at base price. At $24/mo, one caught $300 wedding gown preservation/month pays for the year.
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