Build NPS, CSAT, CES, and custom surveys in minutes — then automatically analyze open-ended responses for sentiment themes, segment results by customer cohort, and receive executive reports with improvement roadmaps. The same structured feedback system Fortune 500 companies use, without the research team or expensive survey software. ## What's included - **NPS / CSAT / CES survey builder** with question-bank library by industry - **Open-ended response analysis** — sentiment + theme clustering across thousands of responses - **Cohort segmentation** — by customer tier, tenure, product line, geography, channel - **Executive report generator** — top themes, score by cohort, MoM trend, recommended actions - **Improvement roadmap** — prioritized actions ranked by mention frequency × severity × feasibility - **Detractor follow-up workflow** — auto-flags scores ≤6 for outreach with suggested message - **Question bias auditor** — flags leading questions before survey ships - **Survey distribution** — embed code for your site, magic link via email, SMS link ## Limitations - **Doesn't send the surveys** — generates the link + embed; you distribute via your channels - **Sentiment analysis is English-first** — multilingual works with lower precision - **Doesn't replace strategic product decisions** — surfaces themes, doesn't tell you what to build - **Not a closed-loop CRM** — the detractor flag is a list; your CS team makes the calls - **Distribution-channel reach is on you** — if you have 100 customers and survey 10, the data is fragile ## Best fit CX leaders + founders running customer-feedback programs at 1K-50K customers. Especially valuable for teams that pay $300-$1,000/mo for SurveyMonkey / Qualtrics / Delighted but only use the basic NPS feature.
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