Embed a 24/7 support chatbot on your website in under 5 minutes — no engineering required. Paste your help center URL, the bot reads your docs, chunks them, and builds a searchable knowledge base. Run EMBED to get a one-line script tag — paste before </body> and your chat bubble goes live. The differentiator: every question the bot couldn't answer is logged automatically, so you see exactly what your docs don't cover. ## What's included - **One-paste setup** — paste help center URL → bot crawls + chunks + indexes; works with Notion / GitBook / Intercom Help / Helpscout / custom CMS / raw markdown - **EMBED snippet** — one-line script tag, paste before </body>, chat bubble live immediately; positioning + colors + shape configurable - **3 tone presets** — Professional, Friendly, Casual; applies consistently to greetings, fallbacks, escalations - **Smart routing** — when the bot doesn't know, asks "would you like me to connect you to support?" → routes to your email / Intercom / Helpscout / phone - **GAPS tracking (the differentiator)** — every unanswered question logged; run GAPS for ranked list of what customers ask that docs don't cover; close gaps, watch coverage climb - **REFRESH** — re-crawl docs on demand (or weekly auto); incremental indexing means new pages searchable in minutes - **TEST + EXPORT-GAPS** — try privately before launch; CSV download for product / docs team prioritization - **Multi-page deployment** — same bot on docs, marketing site, in-app; per-page context configurable - **Coverage metrics** — % questions answered, average confidence, hand-off rate, gap-closure rate over time ## Limitations - **Not a CRM or ticketing system** — pairs with Intercom / Helpscout / Zendesk / Crisp for case management - **Not a live chat platform** — answers from your docs; human escalation routes to existing live-chat or email - **Not multi-language by default** — English primary; Spanish + French + German starter; other languages add review pass - **Not for highly regulated answers** — medical / legal / financial should always escalate to licensed professional - **Document-bound** — quality bounded by your documentation; the GAPS feature exists precisely because docs are usually incomplete - **Not a sales chatbot** — qualification + lead-gen flows pair with Drift / Intercom Resolve ## Best fit SaaS companies, e-commerce stores, and service businesses answering the same 20 questions over email week after week. Especially valuable for teams with 200-2000 active customers where the support volume justifies automation but a $10K Intercom Resolve deployment doesn't pencil — at $29/mo, deflecting 30-50% of repeat questions typically saves 8-15 support hours / week.
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