The operations backbone for independent couriers and small delivery companies (1-20 vehicles) that have outgrown clipboards and spreadsheets but can't afford enterprise dispatch software (Onfleet, Routific, OptimoRoute start at $149+/mo per vehicle). Plan daily runs, capture proof-of-delivery, bill clients three ways, track fleet maintenance — one conversational manager. ## What's included - **Daily route planning** — input today's stops + time windows, agent builds a time-window-optimized route per driver (hard deadlines like medical labs + court filings auto-prioritized first); per-stop turn-by-turn isn't generated (use Google Maps / Waze) but the SEQUENCE is optimized - **Driver assignment** — multi-vehicle dispatch with stops balanced by zip / region / driver familiarity; reassignment on the fly when someone calls out - **Delivery logging** — per-stop: timestamp, recipient name, signature confirmation, photo of package at door, condition, special-handling notes - **Proof-of-delivery (POD) records** — every delivery generates a timestamped POD entry; one-tap export for dispute responses ("here's the photo + GPS timestamp + recipient signature for the delivery the client says never arrived") - **Customer communication templates** — dispatch confirmation, ETA narrowing, "driver is 10 min out", completed-delivery, exception notification (recipient not home, address bad, refused); copy-paste ready or template-ready for your SMS tool - **Three billing models** — per-delivery invoices (one stop = one invoice), weekly batches (Monday → Sunday consolidated), monthly statements (all deliveries summarized); pick per client - **Invoice generation** — fully formatted PDFs: base rate + fuel surcharge (auto-calc by gas price index OR fixed %) + rush fee + special handling (signature required, fragile, refrigerated) + waiting time - **Automated collections** — day 7 reminder, day 15 escalation, day 30 final notice; templates ready, you send via email - **Fleet maintenance tracker** — per-vehicle: oil change (every X miles / months), tire rotation, brake inspection, registration renewal, insurance renewal, DOT inspection (if applicable); proactive 14-day alerts so nothing expires mid-shift - **Daily / weekly / monthly reports** — deliveries completed, revenue by client, on-time rate, exception rate, fuel cost per delivery, gross margin per route ## Limitations - **Not real-time GPS tracking** — drivers self-report delivery completion; if you need live truck tracking get Onfleet / Samsara - **Not a routing engine** — agent SEQUENCES stops by time window + zip clustering; turn-by-turn driving uses Google Maps / Waze - **Not a payment processor** — generates invoices; collection via your existing rail (Stripe / ACH / Zelle / check) - **Not for long-haul / OTR trucking** — built for local + last-mile (under 100mi / day per driver); freight brokering, OTR dispatch, hazmat trucking are out of scope - **Not legal counsel** — customer dispute templates are starter; high-value loss / damage claims need attorney ## Best fit Independent couriers, owner-operators, small delivery fleets (1-20 vehicles), gig delivery teams running their own brand, medical couriers (lab specimens, pharmacy), legal document delivery, local e-commerce fulfillment (Shopify / Amazon FBM), local florist + bakery + restaurant catering delivery. Especially valuable at the 2-vehicle → 6-vehicle scaling point where Excel breaks and the owner is dispatching at 6AM, billing at 10PM, and chasing payments on weekends. At $19/mo, catches ONE disputed delivery ($50-$500 saved by POD photo) or recovers ONE forgotten unpaid invoice ($100-$1K) per month.
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