The average cart abandonment rate is 70% — for a $50K/month store, that's $116K in missed revenue every month. This bot detects abandoned Shopify carts and at-risk Stripe subscriptions in real time, then sends tiered SMS follow-ups with per-customer tone calibration that learns what copy works for each segment. ## What's included - **Shopify abandoned cart detection** in real time - **Stripe subscription churn risk** detection — payment failed, downgrades, support contact volume - **Tiered SMS sequence** — Touch 1 (1h), Touch 2 (24h), Touch 3 (72h) - **Per-customer tone calibration** — agent learns what works for which segment - **Auto-rotate copy** to prevent fatigue across multiple cart-abandonment incidents - **Customer reply routing to Slack** with suggested response per inbound type - **TCPA-compliant opt-out** management - **Weekly performance report** — touchpoints sent, recovery rate, attributable revenue - **A/B testing** on subject hooks + offer types ## Limitations - **Requires Twilio (or SMS provider) connection** — operator brings or provisions - **TCPA compliance shared responsibility** — agent enforces STOP; you ensure leads opted in - **Shopify + Stripe focused** — WooCommerce / BigCommerce / Recurly need adaptation - **Not an email-recovery tool** — pair with Klaviyo / Postscript for the email arm - **English + Spanish** in v1; other languages need expansion ## Best fit E-commerce + subscription businesses doing $20K-$2M/month who currently rely on a single generic email-recovery sequence. Especially valuable for stores where SMS opt-in is high (consumer brands, food, beauty) — typical 5-15% additional recovery rate vs email-only.
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