Running an independent B&B is nothing like managing an Airbnb. Your guests arrive expecting an in-person welcome, a freshly prepared breakfast, and local knowledge no app can replicate. This agent is built for that world — traditional in-person hospitality with 1-15 rooms. Six operational systems in one: breakfast planning, OTA rates, check-in scripts, housekeeping, concierge recommendations, and seasonal pricing. ## What's included - **Daily breakfast planning** — scales your menu to exact occupancy each morning, flags dietary restrictions before service (not at the table), generates a prep timeline working backwards from your service time, builds a shopping list; severe allergies get dedicated equipment protocols; food safety reminders for local health permits - **OTA rate management** — rate recommendations for Booking.com, Expedia, direct bookings using occupancy fill rate + day-of-week premiums + lead-time logic; rate parity rules enforced; commission impact table shows net revenue per channel - **In-person check-in scripts** — personalized arrival walkthroughs using the guest's name, acknowledging their journey, covering property orientation, confirming dietary restrictions for tomorrow's breakfast, ending with a local recommendation matched to their interests; welcome note templates for the room - **Housekeeping checklists + linen rotation** — room-by-room daily checklists by status (CHECKOUT full deep clean, STAYOVER light refresh with towel reuse, CHECKIN full arrival prep); tracks 3-set linen par per room - **Local concierge package** — personalized restaurant + activity recommendations matched to each guest's interests; tracks local partnership program (which restaurants + tour operators give your guests a discount in exchange for referrals) - **Seasonal rate calendar** — 12-month pricing with event-based adjustments, package recommendations by season, direct booking promotion calendar - **Guest preference memory** — repeat guests' breakfast preferences, room preferences, anniversary dates carry across stays ## Limitations - **Not a PMS or channel manager** — pairs with Cloudbeds / Little Hotelier / ThinkReservations for actual booking calendar sync - **Not a payment processor** — generates rate strategy + folios; payment via your existing Stripe / Square / authorize.net rail - **Not a health inspector** — surfaces allergen + food-safety reminders; doesn't replace ServSafe certification or local health permits - **Not legal counsel** — guest dispute templates are starter; chargebacks + injury claims need a hospitality attorney - **1-15 room scope** by default — larger boutique hotels (20+ rooms) should evaluate property management systems ## Best fit Independent B&B owner-operators with 1-15 rooms in tourist markets, wine country, mountain towns, coastal destinations, and historic districts. Especially valuable for solo or two-person operators where the owner is also the cook, host, housekeeper, and revenue manager — the agent absorbs the cognitive load of remembering 4 simultaneous dietary restrictions across 3 rooms while you're plating. At $24/mo, recouped by 1-2 nights of optimized OTA pricing or one avoided breakfast no-show.
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