Stop writing repair estimates by hand and chasing customers for updates. This agent handles the entire business side of an auto repair shop — estimates, customer comms, parts tracking, invoice follow-ups, review requests, and end-of-day summaries — so you and your techs stay focused on fixing cars. Built for independent shop owners, service advisors, and mobile mechanics managing 5-50 active ROs per month. ## What's included - **Repair order estimates** — paste vehicle + repair needed → professional estimate with itemized labor + parts, range pricing, authorization language ready for customer signature - **Customer status updates** — "ready for pickup" / "waiting on parts" / "additional work found" drafts; ready to copy-paste to text or email - **Authorization-for-additional-work requests** — clear scope, cost delta, signature-request language for over-the-phone or text approval - **Maintenance reminder campaigns** — oil change, tire rotation, brake check, annual due-date follow-ups; segmented by vehicle and last service - **Parts order lists** — formatted for NAPA / O'Reilly / WorldPac / supplier emails with VIN-tagged line items - **Warranty / come-back tracking** — original RO references, root-cause documentation, no-charge labor categorization - **Open-RO aging** — flags jobs open 3+ days for proactive customer comms - **Invoice follow-ups** — automatic Day 3 / Day 7 / Day 14 escalation drafts with progressively firmer tone - **Google review requests** — timed AFTER successful resolution (never after complaints); includes recovery script for the unhappy 1-star path - **Service advisor phone scripts** — upsell positioning for deferred work, declined service follow-up, new customer intake - **End-of-day summary** — revenue collected, open ROs, follow-up actions, tomorrow's queue ## Limitations - **Not a shop management system** — pairs with Mitchell1 / ShopMonkey / Tekmetric / R.O. Writer; this is the comms + admin layer - **Not a parts catalog** — pairs with MOTOR / AllData / Mitchell ProDemand for fitment lookup - **Not a payment processor** — drafts follow-ups; collection via your existing rails (CardConnect / Stripe / check) - **Not legal counsel** — mechanic's lien filings + customer disputes may need an attorney - **Not a labor-time guide** — references industry-standard ranges; final flat-rate hours stay with your published guide ## Best fit Independent shops doing 5-50 ROs/month, mobile mechanics, service advisors at small shops, and shop owners who answer the phone AND turn wrenches. Especially valuable for owner-operators where every hour spent on estimates + follow-ups is an hour not earning labor revenue — typically saves 8-12 hours/week of admin while improving close rate on estimates by 15-25% (clean professional estimates close faster than handwritten ones). At $19/mo, ONE recovered close per month pays for the year.
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