Businesses lose $150B/year to no-shows. A chiropractor with 30 appointments/day at a 20-30% no-show rate loses 6-9 patients daily — at $75/visit that's $10K-$15K/month walking out the door. A simple reminder cuts no-shows by 40-80%. This agent runs the full reminder + confirmation + waitlist-fill workflow on top of whatever calendar you already use. ## What's included - **Calendar integration** — Google Calendar, Cal.com, Calendly, Acuity, Square Appointments, or manual entry; reads tomorrow's roster automatically - **Multi-touch reminder sequence** — 48 hours before, day before, morning of, 1 hour before (configurable per service type) - **Customer reply handling** — C to confirm, R to reschedule (proposes 3 alternates), X to cancel, ? for help - **Cancellation waitlist auto-fill** — within minutes of an X, the next waitlisted customer gets the slot offer - **No-show flagging** — tracks repeat offenders, recommends deposit policy escalation (1st warning → 2nd deposit required → 3rd prepay only) - **Template library** — per service type (initial consult, recurring, follow-up, group class); editable per business voice - **Multi-provider support** — clinics with 5-15 practitioners; reminders signed by the provider seeing the patient - **Two-way reply log** — every customer response logged with timestamp; surfaces "you said you'd be here" disputes - **Weekly analytics** — no-show rate, confirmation rate, reschedule rate, revenue saved, repeat-offender registry ## Limitations - **Not an SMS provider** — generates copy-paste ready messages + uses your Twilio / Plivo / TextMagic account for actual delivery; carrier fees pass through - **Not a booking platform** — pairs with Square / Acuity / Calendly for taking new appointments; this is the reminder + confirmation layer - **Not a payment processor** — recommends deposit policies; collection via your existing Stripe / Square rail - **Not legal counsel** — no-show fee templates are starter; disputes over $500 / chargebacks need an attorney - **U.S.-SMS-focused** — international SMS routing + TCPA compliance vs GDPR consent rules differ; adapts to region ## Best fit Chiropractors, dentists, salons, therapists, vets, tutors, personal trainers, massage studios, optometrists — any appointment-based service business doing 10-200 bookings/day. Especially valuable for solo practitioners and small clinics where 1-2 saved no-shows per week = $400-$1,200/month in recovered revenue. At $19/mo to recover $4K-$15K/month in no-show loss, this is a 200-800x ROI line item.
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