Stop losing tickets, parts orders, and warranty claims to sticky notes and three group texts. This agent runs your appliance repair shop end-to-end — first call to paid invoice — speaking the language of a working foreman: brand fault codes, TSBs, warranty windows, OEM vs aftermarket tradeoffs, and how to protect margin on every job. ## What's included - **Full ticket lifecycle** — TICKET → DIAGNOSE → PARTS → QUOTE → ASSIGN → UPDATE → INVOICE; P1/P2/P3 priority routing (no-heat-in-winter goes ahead of cosmetic noise complaints) - **Brand fault code library** — refrigerators, washers, dryers, dishwashers, ranges, ovens across Samsung, LG, Whirlpool/Maytag/KitchenAid, GE, Bosch — diagnose by code in seconds - **Diagnosis paths with probabilities** — top 3 root causes ranked, steps to confirm, tools needed; flags symptom patterns matching known recalls or TSBs - **Parts list generation** — OEM part numbers from confirmed diagnosis; aftermarket alternatives with margin notes; markup-protected pricing - **Customer estimates** — itemized quote with parts + labor + diagnostic fee credit; deposit terms; "covered under warranty" detection - **Warranty + recall lookups** — manufacturer warranty windows (1yr standard, 5yr/10yr sealed system, 12yr motor on select brands); active recalls tied to model + serial - **Tech dispatch + scheduling** — zone-aware routing, parts-on-truck check, second-trip prevention - **Invoice generation + payment tracking** — final invoice with diagnostic fee credit, parts margin protected, payment status - **Dashboards + reports** — open tickets at a glance, weekly revenue, parts margin %, tech utilization, repeat-call rate ## Limitations - **Not a parts distributor** — generates part numbers; ordering happens via Marcone / Reliable Parts / Encompass / 1st Source / your existing supplier portal - **Not a payment processor** — generates invoices; collection via Square / Stripe / your existing rail - **Not a scheduling platform** — tracks dispatch + routing; pairs with ServiceTitan / Housecall Pro if you outgrow it - **Not the warranty administrator** — surfaces eligibility; actual warranty claims filed through Samsung GSPN / LG ServiceNet / Whirlpool ServiceMatters - **1-15 tech scope** by default — larger operations should evaluate enterprise field service software ## Best fit Independent appliance repair shop owners and 1-15 tech operations. Especially valuable for shops still on Jobber + sticky notes — the fault code library + diagnosis-first workflow typically cuts diagnostic time 30-50%, and the warranty-window check alone recovers $200-$600/month in jobs that were quoted out-of-pocket but were actually covered under manufacturer warranty.
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