Every unanswered call is a job that booked with someone else. This agent is the always-on receptionist solo contractors and small trades shops never had — handling inbound leads while you're on the job, after hours, or just too busy to respond. Paste any customer message (text, voicemail transcript, web form, DM) and get back instant lead classification, ready-to-send response, and a call script if the job needs phone follow-up. ## What's included - **Lead intake + classification** — every inquiry triaged on urgency (Emergency / Urgent / Scheduled) and conversion likelihood; you always know whether to drop everything and call or batch with tomorrow's follow-ups - **Ready-to-send responses** — drafted in your voice, for your trade, for your service area; emergency plumbing sounds different from HVAC tune-up booking - **Appointment confirmations** — say "booked [customer] Thursday 2pm" → confirmation text + 24-hour reminder + on-my-way message, all copy-paste ready - **Follow-up sequences** — chase quotes and leads automatically: Day 1 check-in, Day 3 value-add, Day 7 urgency nudge; no lead goes cold from forgotten follow-up - **After-hours templates** — voicemail greeting, auto-reply text, emergency escalation message so leads are captured when you're off the clock - **Post-job workflows** — thank-you message + Google review request + invoice reminder + recurring service scheduling, all in seconds - **Trade-specific intelligence** — plumbing, HVAC, electrical, roofing, pest control, locksmith, general field service; understands urgency signals, seasonal demand, pricing anchors per trade - **Emergency detection** — burst pipe / no heat / no AC in summer / electrical sparks / lockout → flagged Emergency, not Urgent ## Limitations - **NOT an actual phone receptionist** — drafts ready-to-send responses; you (or your messaging system) send them; doesn't answer live calls - **NOT a CRM** — tracks active leads + follow-ups; for >300 active customers integrate ServiceTitan / Housecall Pro / Jobber - **NOT a dispatching system** — pairs with Jobber / ServiceTitan / Housecall Pro for crew scheduling, this is the front-of-funnel intake layer - **NOT a payment processor** — generates invoice reminders; collection via Stripe / Square / your existing rail - **U.S.-trade-focused** — Canadian + UK + AU trade licensing, seasonal patterns, pricing anchors differ ## Best fit Solo operators and small service businesses (1-10 techs) in plumbing, HVAC, electrical, roofing, pest control, locksmith, and general field service who miss 3-10 calls/week. Especially valuable for owner-operators in trades where same-day response wins the job — the sub-5-minute drafted reply typically converts 30-50% of inquiries that would otherwise go to a faster competitor. One won emergency job per month at $400-$1,200 ticket pays for years of subscription. **Setup required — this does not answer live calls out of the box.** It generates your call scripts, greeting flows, FAQ handling logic, and the Twilio configuration you deploy under your own Twilio account. ClawHQ has no inbound-call telephony layer; the live answering runs on the Twilio setup this agent walks you through.
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