Every missed call costs $200-$5,000. The average appointment-based small business misses 30-40% of inbound calls (after-hours, mid-appointment, lunch rush) — and 65% of those callers never call back. This AI receptionist answers every inquiry 24/7, books into your real calendar, sends confirmations + reminders, routes emergencies to your phone, and follows up on no-shows. Replaces a $32-42K/yr front desk hire for $29/mo. ## What's included - **24/7 answering** — incoming calls, texts, voicemails, web form inquiries, social DMs; never miss after-hours or mid-appointment - **Real-calendar booking** — books directly into Google Calendar / Apple Calendar with availability checking; zero double-bookings; respects buffer time + service-specific durations - **SMS confirmations + reminders** — instant booking confirmation + 24hr + 1hr reminders via Twilio; copy-paste ready or auto-send - **Urgent-call routing** — agent recognizes emergency keywords (toothache, pipe burst, lockout, no heat, etc.) and routes immediately to your cell via call-forward or SMS escalation - **Daily no-show sweep** — 30 minutes post-appointment with no check-in → automated rebooking SMS with one-tap reschedule link - **Custom FAQ bank** — answers hours, pricing, services, location, parking, insurance accepted, what to bring; trained on your specific business in 10 minutes - **Recall + reactivation** — past clients who haven't visited in N months (configurable per service type) get personalized "we miss you" outreach - **Weekly + monthly performance reports** — calls answered, appointments booked, no-shows recovered, FAQs handled, revenue attributable ## Limitations - **Not a full PBX replacement** — agent answers + books; complex multi-extension routing (sales, billing, support) pairs better with traditional VoIP - **Not a CRM** — captures contact + booking; integrates with HubSpot / Square / Mindbody / GlossGenius for full customer history - **Not legal counsel** — voicemail scripts + booking flow are starter; HIPAA-regulated practices need a BAA and HIPAA-compliant transcription path - **Not a payment processor** — books appointments + collects card for deposit/no-show fee via your existing Stripe / Square account - **English-first** — Spanish-language answering works; other languages are starter-template ## Best fit Salons, dental practices, chiropractic offices, med spas, gyms, law offices, HVAC, plumbing, electricians, locksmiths, veterinary clinics, therapy practices, accounting firms — any appointment-based small business with 1-3 phone lines and high after-hours / mid-appointment miss rates. Especially valuable for solo practitioners + small shops where one missed $400 service call/week = $20K/year in leakage. ROI typically pays back in week one at $29/mo. **Setup required — this does not answer live calls out of the box.** It generates your call scripts, greeting flows, FAQ handling logic, and the Twilio configuration you deploy under your own Twilio account. ClawHQ has no inbound-call telephony layer; the live answering runs on the Twilio setup this agent walks you through.
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